You see the following error code and message when you try to update your Xbox 360 console:
Can't update your console. Please visit www.xbox.com/support.
Status Code: xxxx-xxxx-xxxx-xxxx-C005-3002
Note The x digits vary.
This means your console experienced a problem during the update process.
Solution 1: Retry the update after ejecting the disc tray
Here's how:
Solution 2: Request a repair
If the previous steps didn't resolve the problem, your console needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
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