You see the following error code and message when you try to download an update to your Xbox 360 console:
Can't process the update. If the problem persists, go to www.xbox.com/support.
Status Code: xxxx-xxxx-xxxx-xxxx-C800-0036
Note The “x” characters vary.
This may mean that there’s a lock on your Xbox Live account.
If your Xbox 360 console has been tampered with or modified, it can no longer connect to Xbox Live, install software updates or play new games that require a console software update. You can still play your existing games offline. Here's how:
Your console can now play your existing games offline. However, any future attempts to sign in to Xbox Live or update your console software will result in an error.
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