Error: “Xbox 360 Wireless Adaptor is connected but not configured”


When you run the Xbox Live Connection Test, you get the following error message:

An Xbox 360 Wireless Adaptor is connected but not configured.

Try the configuration steps on this page to resolve the error.

Configure your wireless settings

  1. Press the Guide button  on your controller.

  2. Go to Settings and select System Settings.

  3. Select Network Settings.

  4. Do one of the following:

    • If you are prompted to do so, select your wireless network name, enter your wireless password (if required) and then select Test Xbox Live Connection.

      Note If you do not know your wireless network password, see Find your wireless network password.

    • If you are not prompted for a wireless network name, go to the next step.

  5. Select Configure Network.

  6. On the Basic Settings tab, select Wireless Mode.

  7. Select Scan for Networks.

  8. Select your wireless network name. If your wireless network is not listed, select Specify Unlisted Network and then enter your wireless network name.

  9. Enter your wireless network password, and then select Done.

  10. Press B  on your controller to retest your connection.

If you get a different error message, see Error & Status Code Search for help.

Find your wireless network password

You can find your wireless network password in a several places.

If your Internet service provider (ISP) gave you a wireless router, the password might be printed on a label on the router. A wireless password is sometimes called any of the following names:

  • Security Key

  • Wireless Key

  • WPA Key

  • WEP Key

Alternatively, you might also check the router documentation or ask the person who configured the router to determine the password.

Find your wireless network password on a computer running Windows 7

If you have a computer that is already connected to your wireless network, you can find the password by doing the following:

  1. On your computer, click the wireless strength indicator in the notification area in the lower-right corner.

The wireless network strength indicator is emphasised on the taskbar.
  1. Right-click the wireless network name, and select Properties.

A screenshot shows the context menu for a wireless network, with the Properties command selected.
  1. Click the Security tab.

  2. Select the Show characters check box to see the password.

A screenshot shows the Wireless Network Properties dialogue box, with the Security tab open and the check box selected for 'Show characters'.

Find the password on a router setup page

Your wireless network password might be available on your router's web-based setup page. Here's how to find it:

  1. Start your web browser.

  2. Type the default IP address for your router or gateway and press ENTER.

The URL bar in Internet Explorer contains a sample default IP address for a router.

Here are the default IP addresses for a few router/gateway manufacturers.

Manufacturer Default IP address




If the manufacturer of your router isn't listed in the table, refer to your router/gateway documentation or the manufacturer's website for help.

  1. Type the user name and password for your router or gateway, and then click OK.

    Note If you can't log in, refer to your router documentation to find the default user name and password.

  2. If you successfully logged in, you'll see your router or gateway's configuration page.

  3. Find the wireless settings area and look for the passphrase or WEP, WPA or WPA2 password.

    Note If you have problems configuring your router or gateway, contact the hardware manufacturer or visit its website.

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