If you’re having trouble playing or using content you previously downloaded to your Xbox 360, there are several reasons this could be happening:
To fix this problem, try the solutions on this page. If a solution doesn't work, go to the next one.
Note If you’re having problems downloading new content, see Xbox Live content won’t download on your Xbox 360 console.
If you see any alerts here, wait until the service is up and running and try again:
Try the Xbox 360 Connection Solution. If you're sure that you're properly connected to Xbox Live, skip this solution.
First, make sure that you’re signed in with the Microsoft account you used to purchase the content. If you’re still experiencing the problem, it might be because you purchased it with a different Microsoft account.
To confirm you purchased the content with the Microsoft account you’re currently using, check your Xbox Live subscription and transaction history online.
Did you transfer the content to a new, different or refurbished console? If so, the locally stored licences for the content might be out of date. See Redownload purchased content to a new or refurbished Xbox 360 console.
If you want to transfer the licence for your content from one console to another, see the "Can I transfer a content licence from one Xbox 360 console to another?" topic at Xbox 360 digital rights management.
To do this, you'll have to delete and then redownload the content. Here's how:
Note If you've downloaded the content and received a "This disc is unreadable" message, see "This disc is unreadable" error occurs when you use a Games on Demand game.
![]() |
![]() |
![]() |
If you still can’t play or download your content, try the next solution.
To view the purchase history for your Microsoft account, follow these steps:
To view a list of content purchased for your profile on Xbox.com, follow these steps:
If your purchase is listed on your Microsoft account but is not listed in "My games" for your Xbox profile, contact Xbox Support.
If the content is listed at the online location as available to buy, your purchase may not have been completed. You'll need to purchase the content again.
If possible, download the content to a different storage device, such as a USB flash drive, and then try to play or use the content again. Here's how:
![]() |
Note If the content play without issue, this is a good indication that the storage device was the problem. For more help, go to the Device Centre.
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Can’t play or use previously downloaded content on Xbox 360" issue you were reading about or a different issue?