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Xbox One:
You get the following error message after you try launching a game or joining a party chat on your Xbox One:
We were unable to get your last saved data or we weren't able to get your messages. Please try again later
Status code: 0x8000FFFF
Xbox 360:
You get the following error message after you sign in to Xbox Live on your Xbox 360:
Can't retrieve information from Xbox Live.
Status code: 8000FFFF
This may mean one of the following:
For Xbox One
To resolve this issue, try the following solutions:
Solution 1: Check the status of the Xbox Live service
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Restart your console
To resolve this issue, try the following solutions:
Solution 1: Check the status of the Xbox Live service
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Manually refresh the channel list
To manually refresh the channel list, follow these steps:
Solution 3: Test your connection
Test the Xbox Live connection on your Xbox 360 console. Here's how:
Note If the test fails and you can't connect to Xbox Live, try the Xbox Live Connection Error Solution.
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