Error 80153416 occurs when you try to redeem a code obtained using Bing Rewards

You see the following error message and code when you try to redeem a code you obtained by using Bing Rewards:

Can't retrieve information from Xbox Live. Please try again later.

Status code: 80153416

Solutions

Solution 1: Check the Xbox Live service status

Xbox Live Core Services: Limited
2019-10-15T14:47:35.0000000-07:00

Affected platforms:

Xbox 360

Affected services:

Creating new accounts on Xbox Live, managing those accounts, or recovering an account on a different device

Latest update

Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems signing in to Xbox Live. Stay tuned, and thanks for your patience.

Important! You must be signed in with your Microsoft account and provide a 10-digit US phone number.

Solution 2: Contact Xbox Support

If there are no relevant service alerts, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

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