You see one of the following error messages when you try to redeem a prepaid code or download content from Xbox Live:
Sorry, there's a problem with the Xbox service. Try again later.
Status Code: 807B01F4
Can't retrieve information from Xbox Live. Please try again later.
Status Code: 807B01F4
This may mean one of the following:
Note When this issue occurs, you may not be able to open Account Management.
To resolve this issue, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Reset your system
To reset your system, follow these steps:
Solution 3: Open network ports
If you have a firewall, or if you have a connection to a workplace or a school, college or university network, you might need to open network ports for your Xbox 360 console to communicate with Xbox Live. For help, see Xbox 360 network ports and router configurations for Xbox Live.
If you still experience the problem, contact Xbox Support.
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