Error 0x8007000E occurs when you download a game on Xbox One
You get the following error code and message when you try to download a game on your Xbox One console:
To resolve this problem, try the following solutions:
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and then try again:
Solution 2: Cancel the game installation and then reinstall
Cancel the game installation, restart the console, and then reinstall the game. Here's how:
- On the Home screen, move right and select My games & apps.
- Select Queue and highlight the game you're trying to download.
- Press the Menu button on your controller, and then select Cancel.
- Press the Xbox button to open the guide.
Note Double-tapping the Xbox button will open the guide from any other screen on the console.
- Select Settings.
- Select Restart console.
- Select Yes to confirm.
Note If you're unable to access the guide or if the console appears to be frozen, press and hold the Xbox button on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.
You can then reinstall the game by downloading again from the Store. To download the game again, search for the game in the Store, select the game, and then select Install.
Was this article helpful?
Thank you for your feedback
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 0x8007000E occurs when you download a game on Xbox One" issue you were reading about or a different issue?