Services: Purchase and Content Usage
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Error 0x87dd0013 occurs when you try launching a game or app on your Xbox One
You get the following error code when you try launching a game or an app on your Xbox One console:
0x87dd0013
Solutions
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
Xbox Live Core Services:
up and running
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Reset your console
To resolve this problem, try resetting your console manually:
- Press and hold the Xbox button on the console for 10 seconds, until the console turns off.
- After the console shuts down, touch the Xbox button on the console again to restart.
- After your console has restarted, try signing in and launching the game or app.
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