Services: Purchase and Content Usage
Share this page
Error 8015DC12 occurs when you try to launch a game or app on Xbox One
You see the following error code when you try to launch a game or an app on your Xbox One console:
8015DC12
This means you might need to wait a few minutes and then try to play the content again, or you'll need to restart your console.
Solutions
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Social and Gaming:
up and running
Solution 2: Restart the console
To resolve this problem, restart your Xbox One console, and then try to launch the game or app again. Here's how:
- Press the Xbox button to open the guide.
- Select Settings.
- Select Restart console.
- Select Yes to confirm.
- Try to play the content again.
Note If you’re unable to access the guide, or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart. Try to play the content again.
If you keep experiencing the problem, contact Xbox Support.
Was this article helpful?
Yes
No
Thank you for your feedback
Thanks for your feedback! |
|
We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Provide feedback for this topic |
|
Get help from the community
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.
Support resources
Contact Us
Would you like to contact Support regarding the "Error 8015DC12 occurs when you try to launch a game or app on Xbox One" issue you were reading about or a different issue?
Share this page