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    Error 87DE2712 occurs when you try to use your Xbox One console

    You see the following error when you try to open a title on your Xbox One console:

    Error 87DE2712

    This means we weren't able to locate the appropriate content in Microsoft Store.

    Solution

    Use the following solutions to resolve this problem.

    Solution 1:  Check the Xbox Live service status

    If you see any alerts here, wait until the service is up and running and try again:

    TV, Music and Video: up and running
    2019-02-20T21:16:21.8798254+00:00
    Solution 2: Wait and try again later

    If the Xbox Live service is up and running, we're having an issue locating or accessing this item. Give us a little while to work on this, and try back later.

    Related Issues

    Error & status code search
    Downloadable content support
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