Error 87DE2712 occurs when you try to use your Xbox One console

You see the following error when you try to open a title on your Xbox One console:

Error 87DE2712

This means we weren't able to locate the appropriate content in Microsoft Store.

Solution

Use the following solutions to resolve this problem.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

TV, Music and Video: up and running

2018-04-19T09:59:57.5534504+00:00

Solution 2: Wait and try again later

If the Xbox Live service is up and running, we're having an issue locating or accessing this item. Give us a little while to work on this, and try back later.

Related Issues

Error & status code search
Downloadable content support

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