Payments and purchases

Request an Xbox digital product refund
Need to request a refund on an Xbox subscription or digital product? Follow the steps listed here.
Manage your Xbox Live payment options
Sign in to your account to manage your Xbox Live payment options now.
Manage your payment options online
Learn how to manage your payment options online.
How to manage your child's Xbox subscription
Get more information on how to update or modify payment options for your child's Xbox subscription.
Use PayPal with your Microsoft account
Learn how to use your PayPal account as a payment option for purchasing content and subscriptions.
Manage your billing address and payment options on Xbox One
Learn how to update your billing info and manage your payment options on your Xbox One console.
The payment for your Xbox subscription was declined
Learn how to add a new payment option and transfer your outstanding balance if your payment was declined.
Troubleshoot Xbox 360 Marketplace purchasing
Learn how to troubleshoot Xbox 360 Marketplace purchasing issues.
Manage your non-Xbox subscription payment options on Xbox 360
Follow these steps to manage payment options for non-Xbox subscriptions like those for apps from your Xbox 360 console.
Help with buying things on Xbox 360
Solutions for buying add-ons and in-game currency, subscribing to Xbox Live Gold, and changing your gamertag on Xbox 360.

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