Share this page

Troubleshooting

“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
Troubleshoot game audio or video issues on Windows 10
Learn how to resolve game audio or video problems on Windows 10.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
Troubleshoot playing Xbox 360 games on your Xbox One
Learn how to troubleshoot problems you might have playing Xbox 360 games on your Xbox One console.
Recording problems with Game DVR
Learn what to do if you have problems recording with Game DVR.
"Saved game corrupted" error when you try to play a saved game
Learn what to do if you get a "Saved game corrupted" error message when you try to play a saved game.
Syncing Xbox One game saves to the cloud error messages
Learn how to troubleshoot cloud storage issues when you try to synchronize Xbox One game saves.

Support resources

Share this page