Error messages and codes

Learn how to reset your forgotten Microsoft account password.

Find out how to participate in enhanced error reporting to help improve and fix Xbox One console issues.

Learn what to do if you are repeatedly prompted for your password on Xbox One.

Learn how to fix an error that occurs when you try to set a password for sign-in on Xbox 360.

Learn how to fix the following Xbox 360 error message: "The email address or password you entered is not valid. Please try again."

Learn how to fix the error "Sorry, there’s a problem with your billing address" so you can make purchases using your Xbox account.

Find out how to update your payment info if you receive a notification that your Xbox subscription has been suspended.

Find out how to verify your email address when you sign in to Xbox.com.

Find out why you’re asked to update your account information when you download your Xbox Live profile.

Find out how to resolve the error "Another user on this device uses this Microsoft account, so you can't add it here" on Xbox One.

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