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Password and security

How do multiplayer and communication work for cross-network play?
In multiplayer games on Xbox Live, privacy and online-safety controls determine who can communicate with you in voice and text—on Xbox Live and on other gaming networks.
Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
You are repeatedly prompted for your password and can't sign in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorized activity on your account.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.
You didn’t receive a security code
Learn what to do when you don’t receive an expected security code.
Use an Xbox One console as a guest
Learn how to use an Xbox One console as a guest.
Update all of your Microsoft account security information
Learn how to replace out-of-date security information to help protect your Microsoft account.
Signing in on multiple Xbox consoles at the same time
Find out what to do when you have signed your account in to multiple Xbox One consoles.

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