Error 809B1007 occurs when you use Kinect

You see the following message or error when using your Kinect sensor:

809B1007

This means that the Kinect sensor is having trouble seeing you during a Kinect Tuner test. The problem might be that the sensor is not positioned correctly or that the lighting in the room isn’t adequate for the sensor to see you.

Solution 1: Select “More info” and then “Try again”

When you get the error message, select More Info to see suggestions of how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Make sure that the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor correctly, see More about Kinect sensor placement.

If you keep getting the error, try the next solution.

Solution 3: Make sure that you have good lighting

To learn about optimal lighting for Kinect, see Room lighting conditions for Kinect.

Solution 4: Request a repair

If the previous steps didn’t resolve the problem, go to the Online Service Centre and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.