Error code 809B100E occurs when you’re using Kinect

You may see the following error code and message when you use the Xbox 360 Kinect Sensor:

Lower body not detected

This may mean that the Kinect sensor is having trouble seeing you during a Kinect Tuner test. Read this page to learn more about error message 809B100E and what you should do about it.

Solution 1: Select “More info” and then “Try again”

On your console, select More Info to see suggestions that you can use to try to fix the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Position the Kinect sensor correctly

To learn how to position your Kinect sensor correctly, see Kinect voice recognition and chat.

If you keep getting the error, try the next solution.

Solution 3: Make sure that you have good lighting

To learn about optimal lighting for Kinect, see Room lighting conditions for Kinect .

Solution 4: Request a repair

If the first two solutions don’t resolve the issue, your Kinect sensor needs repair. Sign in to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.