If Animal Planet L!VE is not functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.
If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.
If the Animal Planet L!VE app doesn’t respond, delete and reinstall it. Here's how:
If the app still doesn't respond, contact Xbox Support.
You may get one of the following error messages when you try to use the Animal Planet L!VE app.
Go to the Service Status page to make sure that there isn’t an issue with the service provider.
If there is no issue and you receive this error message when you try to launch the Animal Planet L!VE app or content within the app, wait for approximately one minute. Then, try to launch the app again.
If you continue to receive this error, please delete the Animal Planet L!VE app and reinstall it.
If this does not resolve your problem, please contact Xbox Support.
Note Animal Planet L!VE is responsible for all issues relating to content within the Animal Planet L!VE App. You can contact Animal Planet L!VE by sending an email to firstname.lastname@example.org.
If you get this error, wait for approximately one minute. Then, try to launch the content again.
If you continue to receive this error, please return to the prior menu and select a different piece of content to watch.
To notify Animal Planet L!VE of the content error, please send an email to email@example.com.
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