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Error 87e105dc occurs

This may mean there's a problem with Xbox Live, or that your console has encountered an unexpected error.

Solutions

  1. Check the status of the Xbox Live services below. If there’s an alert, wait a while and then try again.
  2. Power cycle the console: On your controller, press and hold the Xbox button for 3 seconds. From the on-screen menu, select Turn Off Console, and then press the A button . Turn your console back on.
  3. If you’re trying to use a game or app, uninstall and reinstall it.
  4. Try clearing your cache. See How to clear the cache on Xbox 360.
  5. As a last resort, you could try resetting your Xbox. This reinstalls the console’s operating system. Depending on your network, it could take a while.
    1. Press the Xbox button to open the guide, then go to Settings > System and press A .
    2. Select Console settings > System info. Write down the serial number, and then return to the System settings screen.
    3. Select Storage. Highlight the hard drive and then press A . Select Format, and then select Yes. Now enter the serial number that you’d copied. Press Start to begin the reset process.
Xbox Live Core Services: up and running
2018-12-14T13:28:08.9500349+00:00
Social and Gaming: up and running
2018-12-14T13:28:08.9500349+00:00
Purchase and Content Usage: Limited
2018-12-13T15:46:43.0000000-08:00

Affected platforms:

Xbox One

Affected services:

We're aware some users are unable to purchase backwards compatible content on the Xbox One. While we investigate the issue, please purchase this content through the Microsoft Store website.

Latest update

Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems purchasing content. Stay tuned, and thanks for your patience.

Important! You must be signed in with your Microsoft account and provide a 10-digit US phone number.

TV, Music and Video: up and running
2018-12-14T13:28:08.9500349+00:00

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