Error code 69-80070017 occurs when you try to play a video on Xbox 360

Problem

You may see the following error code and message when you try to play a video:

Error code: 69-80070017

This may mean that the format of the video you’re trying to play isn’t supported by the Xbox 360 console.

Solution

To solve this problem, find out which video formats are supported by Xbox 360. To do this, see the "Supported regions, formats and discs" section of the Play DVDs on your Xbox 360 console page.

If you are still experiencing the problem, contact Xbox Support.

Related Issues

Xbox error code/status code search
Groove and Films & TV: Top Issues

Was this article helpful?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Support resources

Error & Status Code Search

Repair and service centre

Manuals and warranty info

Post on the Community Support Forums

Contact Us

Would you like to contact Support regarding the "Error code 69-80070017 occurs when you try to play a video on Xbox 360" issue you were reading about or a different issue?