Error 69-C00D36B4 occurs when you try to play a video on Xbox 360

Problem

You see the following error code when you use Xbox 360:

69-C00D36B4

This may mean that the format of the video isn’t supported by Xbox 360, or that one of the streams in the video file is corrupted.

Solutions

To avoid this problem, only play video formats that are supported by Xbox 360. To see which video formats are supported by Xbox 360, see the "Supported regions, formats and discs" section of Play DVDs on your Xbox 360 console.

If you keep experiencing the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

Related Issues

Xbox error code/status code search
Xbox 360, Kinect and accessories: Top issues

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