Error 71-C00DF232 occurs when playing a video on Xbox 360

You see the following error code and message when you try to play a video on Xbox 360:

71-C00DF232

You caught up to the download position in a partially downloaded file, and the video is not in your background download queue.

Most video playback errors occur for the following reasons:

The format is not supported by the Xbox 360 console. See Supported regions, formats and discs.
The content is protected by Digital Rights Management. For example, sometimes content is only licensed for playback on a specific computer or device.
You’re not signed in to Xbox Live, or you’re trying to access content that’s associated with another Xbox 360 console. For more information, see Can’t play or use previously downloaded content on Xbox 360.

Solution

To resolve this problem and play the video, download the video again from your download history.

If you keep experiencing the problem, contact Xbox Support.

Related Issues

Error & status code search
Films & TV on Xbox 360
Xbox 360 support

Was this article helpful?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Support resources

Error & Status Code Search

Repair and service centre

Manuals and warranty info

Post on the Community Support Forums

Contact Us

Would you like to contact Support regarding the "Error 71-C00DF232 occurs when playing a video on Xbox 360" issue you were reading about or a different issue?