Error 8007-045D occurs when downloading an Xbox 360 update

You see the following error code and message when you try to download an update to your Xbox 360 console:

8007-045D

Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.

If the problem persists, go to www.xbox.com/support

This may mean that a storage device was not found during the software update.

To resolve this problem, try the following:

1. Turn off your console.
2. Remove all console storage devices, including any USB flash drives, any external hard drives or the internal hard drive on the Xbox 360 console. (See Add or remove an Xbox 360 Hard Drive.)
3. Add your primary storage device; for example, the hard drive.
4. Turn on the console.
5. Try downloading the update again.

If these steps didn't resolve the problem, submit a service order request:

1. Sign in to the Xbox Online Service Centre with your Microsoft account credentials.
2. Click Problem with a device. If you're already at the Device Manager page, click Request Service.
3. Follow the steps to complete and submit your service order request.

After the Xbox Online Service Centre receives your submission, the service center will send you a service order number and an order confirmation email.

If you haven't received a confirmation email within 24 hours, check your email program's junk folder or spam filter. If you don't find the email in junk or spam, contact Xbox Support.

For more information, see Getting your Xbox console or Kinect sensor serviced.