You may see the following error code and message when you try to update your Xbox 360 console:
xxxx-xxxx-xxxx-xxxx-8015-1802
Can't download the update. To test your connection, open System Settings and select Network Settings, Test Xbox Live Connection.
Note The “x” characters in this error message vary.
This may mean that there’s a network problem. For example, a network firewall may be blocking the download.
Solution 1: Try installing the update again
To resolve this issue, try to install the update again. Here's how:
If the problem isn’t resolved, try the next solution.
Solution 2: Make sure you have enough storage space
The latest console software update requires at least 190 megabytes (MB) of storage space (or 256 MB for Japan). If you don't have enough free space, you need to move or delete some items. See Copy, move or delete Xbox saved games, profiles and avatar items.
If the problem isn’t resolved, try the next solution.
Solution 3: Clear the system cache
Removing the temporary files on your console might resolve the problem. To do this, see How to clear your Xbox 360 system cache.
After clearing the cache, try the update again. If the problem isn’t resolved, try the next solution.
Solution 4: Troubleshoot network problems
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Error 8015-1802 occurs when you try to install an update on your Xbox 360 console" issue you were reading about or a different issue?