Error 80070428 occurs when you connect to Xbox Live on your Xbox 360

You see one of the following error codes and messages when you connect to Xbox Live on your Xbox 360 console. You may see one of these errors when you try to download system updates, recover your profile or gamertag, or make a purchase from Xbox Live:

Sorry, Xbox Live profiles cannot be downloaded at this time. Please try again later.

Error code: 80070428

There’s a problem with Xbox Live Marketplace. Please try again later.

Status code: 80070428

If you get one of these messages, it may mean there’s an issue with the Xbox Live service, or that there’s a problem verifying your Xbox Live account.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2019-08-21T04:39:37.4564245+00:00

Solution 2: Re-download your profile on your Xbox 360

To learn how to re-download your profile, see How to add or remove an Xbox profile on Xbox 360.

Note Be sure to choose the option “Delete Profile Only.” This will delete your Xbox profile but keep your saved games and achievements.

Solution 3: Clear the cache on your Xbox 360

Try clearing the cache on your console. To do so, see How to clear the cache on Xbox 360.

Solution 4: Unplug and reboot

Unplug both the Xbox 360 and your network hardware, wait 5 minutes, and then plug everything back in and restart your console. Try signing in again.

Solution 5: Troubleshoot your Xbox 360 connection to Xbox Live

For information about how to troubleshoot your connection to Xbox Live, visit the Xbox 360 Connection and Network Solution.

Solution 6: If you're trying to download system updates or recover your profile

If you're trying to download system updates or recover your profile on your Xbox 360 console, confirm that the billing and payment information for your Xbox Live account is up to date and correct, and that you’ve accepted the Xbox Live Terms of Use. Here's how:

  1. At Xbox.com, use your Microsoft account to sign in to your Xbox Live account (if you’re not already signed in).
    Note You may be prompted to accept the new Xbox.com Terms of Use. You must accept the agreement to connect to Xbox Live.
  2. Under your gamertag, click My Account.
  3. Select Manage Payment Options.
  4. Confirm that your billing and payment information is correct.
  5. Exit your Microsoft account.
  6. Restart your Xbox 360 console.
    Note You may be prompted to accept the new Xbox.com Terms of Use. You must accept the agreement to connect to Xbox Live.
  7. If, when your console restarts, it does not install a system update, you may need to update manually.

Solution 7: If you're trying to make a purchase from Xbox Live

If you're trying to purchase something and there are no service alerts, verify that your billing information is correct. For information about how to verify your billing information, visit Update your billing contact information on Xbox 360.

If there are no service alerts and your billing information is correct, wait 48 hours and then try to purchase the content again.

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