You see the following error code and message when you try to download or purchase content from Xbox Live:
Can't retrieve information from Xbox Live.
Status Code: 80153003
This may mean that the download or purchase failed, or that the content is no longer available from the Store. If you can no longer find the content when searching Xbox.com, it may have been removed. However, if the content is still available, try the solutions below.
Solution 1: Delete old data and clear your cache
First, try to update your Xbox Live information by clearing your cache. You may have an older version of the item that you're trying to download or purchase on your console. Here's how:
If you continue to receive this error message, there may be a problem with the offer on Xbox Live. Contact Xbox Support.
Solution 2: Delete the content and download it again
Delete any active downloads from the active downloads screen, delete any partially downloaded content and then try to download the content again. Here's how:
|
Now that the active downloads have been cancelled, delete any partially downloaded content. Here's how:
Now that the partially downloaded content has been deleted, try downloading the content again. Here's how:
If the content still doesn't download completely, try the next solution.
Solution 3: Make sure that you're connected to Xbox Live
Test your connection to Xbox Live to make sure that a faulty connection is not the problem. Here's how:
When you're successfully connected to Xbox Live, your screen will look like this:
|
If you're connected to Xbox Live and still can't download the content, try the next solution.
Solution 4: Check your billing information
Even if you didn't make a purchase, sign in to your Microsoft account and check that all billing information is current. Incorrect information may still prevent a download.
Solution 5: Request a repair
If the previous solutions didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Error 80153003 occurs when downloading or purchasing content on Xbox 360" issue you were reading about or a different issue?