Error 801540F3 occurs when you try to move your Xbox Live account to a new email address

Problem

You see the following error code and message when you're trying to move your Xbox Live account to a new email address:

Xbox Live is unable to make this request at this time

Status code: 801540F3

This may mean that the email address that you are trying to move your Xbox Live account to already has a gamertag associated with it.

Solutions

To resolve this error, follow the troubleshooting steps at Switch a gamertag to another Microsoft account.

If you still experience the error, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.

Related Issues

Xbox error code/status code search
Change your Xbox Live account information

Was this article helpful?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Support Resources

Error & Status Code Search

Repair and service centre

Manuals and warranty info

Post on the Community Support Forums

Chat with a volunteer from the community

Contact Us

Would you like to contact Support regarding the "Error 801540F3 occurs when you try to move your Xbox Live account to a new email address" issue you were reading about or a different issue?