Troubleshoot problems with Kinect sign-in

Learn how to troubleshoot sign-in issues with your Kinect sensor on your Xbox One console.

The Kinect sensor won’t turn on

If your Kinect sensor won’t turn on, a setting may be turned off. Make sure that your Kinect is turned on in Settings. Here's how:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings.
  3. Select Kinect & devices > Kinect.
  4. Make sure that Kinect on is selected.

The Kinect sensor doesn’t recognize you

If Kinect occasionally doesn’t recognize you or occasionally recognizes someone else as you, follow these steps:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > Account.
  3. Select Sign-in, security & passkey.
  4. Select Change my sign-in & security preferences.
  5. Select Make it fast, make it magic.
  6. On the “<first name> is that you?” screen, make sure your name appears next to your image on the preview screen. If you’re recognized, select That’s me.

If Kinect consistently doesn’t recognize you, follow these steps:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > Account.
  3. Select Sign-in, security & passkey > Manage my Kinect sign-in data.
  4. Select Remove my Kinect sign-in data.

This clears your existing Kinect sign-in data. Now reset it by following these steps:

  1. Press the Xbox button to open the guide.
  2. Select System > Settings > Account.
  3. Select Sign-in, security & passkey.
  4. Select Change my sign-in & security preferences.
  5. Select Make it fast, make it magic.
  6. Select Sign me in with Kinect.
  7. Your Kinect sensor will try to detect you. If your name appears next to your image on the screen, select That's Me. If your name doesn't appear, raise your hand.

Notes

  • Kinect sign-in data is saved on the console. Therefore, if you want to use this feature on other consoles, you must set up Kinect sign-in data on each console.
  • If multiple people are in the view during sign-in, known users will have their names highlighted next to them. Unknown users will be listed as “guest.”
  • If you make a mistake by selecting the wrong person during sign-in, just follow the “Kinect consistently doesn’t recognize you” instructions on this page.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot problems with Kinect sign-in" issue you were reading about or a different issue?