Error 0x87dd001a occurs when you use your Xbox One or PC

You see the following error code while using your Xbox One or PC:

0x87dd001a

This means your Xbox or PC isn’t connected to Xbox Live.

Solutions

Solution 1: Check the Xbox Live service status

If you see alerts here, wait until the service is up and running, then try again:

Xbox Live Core Services: up and running
2019-08-21T12:21:37.5824556+00:00

Solution 2: Test your network

On Xbox One:

Press the Xbox button on your controller to open the guide, then go to System > Settings > Network > Network settings. Select Test network connection and follow the on-screen suggestions.

On PC:

  1. Press the Windows button > Start > Settings > Network & Internet > Network troubleshooter.

Solution 3: Check your installation

If your connection is good, your game might need an update. Try launching it again.

If that doesn’t work, check for game updates:

On Xbox One:

  1. Press the Xbox button to open the guide, select My games & apps > See all > Updates. If your game needs an update, it will be listed there.
  2. Select the game and accept the update, then launch it again.

On PC:

  1. Open the Microsoft Store app.
  2. Select the ellipsis … in the top right corner, then select Downloads and updates.
  3. If your game needs an update, it will be listed there.
  4. Select the game and accept the update, then launch it again.

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