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Error PI102 occurs when you make changes to a payment option from your Xbox One console

You see the following error code and message when you try to make changes to a payment option from your Xbox One console:

PI102
Sorry, there was a problem. Try adding or changing that payment option again in a few minutes.

    Solutions

    Solution 1: Check the Xbox Live service status

    If you see any alerts here, wait until the service is up and running and try again:

    Purchase and Content Usage: Limited
    2018-12-13T15:46:43.0000000-08:00

    Affected platforms:

    Xbox One

    Affected services:

    We're aware some users are unable to purchase backwards compatible content on the Xbox One. While we investigate the issue, please purchase this content through the Microsoft Store website.

    Latest update

    Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems purchasing content. Stay tuned, and thanks for your patience.

    Important! You must be signed in with your Microsoft account and provide a 10-digit US phone number.

    Solution 2: Try again in a few minutes

    Wait a few minutes and then try to change your payment option again.

    If you keep experiencing the problem, contact Xbox Support.

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