How to redeem gift cards and codes

Note Codes can’t be activated or used if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.

1. Sign in to your Xbox One (make sure you’re signed in with the Microsoft account you want to redeem the code with).
2. Press the Xbox button to open the guide, then select Home.
3. Scroll right and choose the Store tab.
4. Choose Use a code.
5. Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

1. From a web browser, go to redeem.microsoft.com.
2. Sign in, enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

1. Sign in to your PC (make sure you’re signed in with the Microsoft account you want to redeem the code with).
2. Press the Start button, type store, then select Microsoft Store.
3. Select More … > Redeem a code.
4. Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

1. Open the Xbox mobile app, then sign in (make sure you’re signed in with the Microsoft account you want to redeem the code with).
2. Press the Menu button in the upper left corner.
3. Select Microsoft Store from this list, then choose Redeem a code.
4. Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

1. On your PC, press the Start button, then select Xbox Console Companion from the list of apps.
2. Make sure you're signed in with the account that you want to redeem the code with. If you need to sign in with a different account, select the Gamertag picture on the left navigation bar, then select Sign out and sign in with the correct account.
3. Select Microsoft Store from the left navigation bar, then select Redeem a code.
4. Enter the 25-character code, then follow the prompts. Don't worry about hyphens, the system takes care of those for you.

1. Sign in to your Xbox 360 (make sure you’re signed in with the Microsoft account you want to redeem the code with).
2. Press the Xbox Guide button on your controller.
3. Select Games & Apps, then choose Redeem Code.
4. Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.