How to redeem an Xbox prepaid code

Note Prepaid codes cannot be used or activated if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.

You can redeem all types of prepaid codes, including Microsoft gift cards and Xbox Live Gold subscription cards, through a web browser and use them immediately. Here's how:

1. In a browser, go to Redeem code, and then select Sign In.
2. Enter the 25-character prepaid code, and then select Redeem.

Note Prepaid codes cannot be used or activated if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.

You can redeem all types of prepaid codes, including Microsoft gift cards and Xbox Live Gold subscription cards, in the Xbox App on Windows 10 and use them immediately. To do so, follow these steps:

1. Make sure you’re signed in to the Microsoft account for which you want to redeem the code.
2. From the Home screen, scroll left and select the Store icon.
3. In the middle of the Xbox Store screen, select Redeem a code.
4. Enter your 25-character code, and then select Confirm.

Note Prepaid codes cannot be used or activated if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.

You can redeem all types of prepaid codes, including Microsoft gift cards and Xbox Live Gold subscription cards, on your Xbox One console and use them immediately. To do so, follow these steps:

1. Press the Xbox button  to open the guide, and then select Home. Make sure you’re signed in to the Microsoft account for which you want to redeem the code.
2. On the Home screen, scroll right and select the Store icon.
3. Select Use a code.
4. Use the onscreen keyboard to enter your 25-character code on the Redeem your code or gift card screen, and then select Next to finalize your redemption. Don’t worry about hyphens, the system takes care of those for you.

Once your code is redeemed, you’ll receive a confirmation message

Note Prepaid codes cannot be used or activated if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.

1. Sign in to the Microsoft account for which you want to use the prepaid code.
2. Press the Guide button on your controller.
3. Select Games & Apps, and then select Redeem Code.
4. Enter the 25-character prepaid code, and then select Done.
5. When prompted, select Yes to confirm the redemption.