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How to redeem gift cards and codes
Note This video is available in English only.
Redeem gift cards and codes to make Xbox purchases and extend your Microsoft subscriptions (Xbox Live Gold, Xbox Game Pass, etc.).
Codes are 25 characters long, include both numbers and letters, and follow a 5x5 format—five blocks of five characters, printed on a card purchased from a retailer.
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Note Codes can’t be activated or used if your account has an outstanding balance or your payment option is expired or no longer valid. For more information, see How to pay a past due balance on an Xbox subscription.
How to redeem a code on Xbox One
- Sign in to your Xbox One (make sure you’re signed in with the Microsoft account you want to redeem the code with).
- Press the Xbox button to open the guide, then select Home.
- Scroll right and choose the Store tab.
- Choose Use a code.
- Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.
How to redeem a prepaid code in the Xbox App on Windows 10
- From a web browser, go to Xbox.com, select Sign in, enter your Microsoft account, then follow the prompts. (Make sure you’re signed in with the Microsoft account you want to redeem the code with.)
- Select your profile (where Sign in used to appear), then choose Redeem code.
- Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.
How to redeem a code on Windows 10
- Sign in to your PC (make sure you’re signed in with the Microsoft account you want to redeem the code with).
- Press the Start button, type store, then select Microsoft Store.
- Select More … > Redeem a code.
- Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.
How to redeem a code on an iOS, Android, or Windows 10 mobile device
- Open the Xbox app, then sign in (make sure you’re signed in with the Microsoft account you want to redeem the code with).
- Press the Menu button in the upper left corner.
- Select Microsoft Store from this list, then choose Redeem a code.
- Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.
How to redeem a code on Xbox 360
- Sign in to your Xbox 360 (make sure you’re signed in with the Microsoft account you want to redeem the code with).
- Press the Xbox Guide button on your controller.
- Select Games & Apps, then choose Redeem Code.
- Enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.
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