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Troubleshooting

The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Troubleshoot Games for Windows Live connection problems
Learn how to troubleshoot if you’re having problems connecting to Games for Windows Live.
Troubleshooting Xbox app game streaming on Windows 10
Find out how to troubleshoot game streaming issues with the Xbox app on Windows 10.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
Game freezes or stops responding on a Windows 10 device
Learn what to do when a game you’re playing freezes or stops responding on a Windows 10 device.
Troubleshoot game audio or video issues on Windows 10
Learn how to resolve game audio or video problems on Windows 10.
Syncing Xbox One game saves to the cloud error messages
Learn how to troubleshoot cloud storage issues when you try to synchronize Xbox One game saves.
“My Xbox One game won’t start or freezes during gameplay”
If your Xbox One game won’t load or start, or if it freezes up during gameplay, find out how to troubleshoot this problem.
Recording problems with Game DVR
Learn what to do if you have problems recording with Game DVR.

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