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Troubleshooting

The installation process stops at or near 0% when installing an Xbox One game from a disc
Learn what to do if the process stops at or near 0% when you try to install a game from a disc.
Uninstall Xbox One games or apps to free hard drive space
Learn how to delete games and apps to create free space on your Xbox One console.
Troubleshoot Games for Windows Live connection problems
Learn how to troubleshoot if you’re having problems connecting to Games for Windows Live.
Game freezes or stops responding on a Windows 10 device
Learn what to do when a game you’re playing freezes or stops responding on a Windows 10 device.
Troubleshooting Xbox app game streaming on Windows 10
Find out how to troubleshoot game streaming issues with the Xbox app on Windows 10.
Xbox One game disc exchange
Learn how to exchange damaged Microsoft Xbox One discs through the Microsoft Game Disc Exchange Program.
Troubleshoot external storage detection on Xbox One
Learn how to detect your external hard drive, and what steps to take if your console doesn’t detect external storage.
Troubleshoot game audio or video issues on Windows 10
Learn how to resolve game audio or video problems on Windows 10.
Troubleshoot playing Xbox 360 games on your Xbox One
Learn how to troubleshoot problems you might have playing Xbox 360 games on your Xbox One console.
Troubleshoot gameplay issues on Windows 10
If you're having problems playing a game on Windows 10, find troubleshooting help here.

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