Password and security

How do multiplayer and communication work for cross-network play?
In multiplayer games on Xbox Live, privacy and online-safety controls determine who can communicate with you in voice and text—on Xbox Live and on other gaming networks.
Learn about the age-appropriate controls and family privacy settings you can adjust on Xbox.com and on your Xbox One console.
Reset your Microsoft account password
If you forgot your Microsoft account password, this page will help you reset your password.
Verify the security information for your Microsoft account
Learn how to verify the security information for your Microsoft account so you can use it to prove your identity if you need to make changes to your account.
Delete your Microsoft account security info
Learn how to delete security information from your Microsoft account.
“I think my account has been hacked”
Find out what to do if you suspect your Microsoft account has been compromised or if you need to check for unauthorized activity on your account.
Set up an Xbox One guest account
Learn how to use an Xbox One console as a guest.
Manage your sign-in preferences on your Xbox 360 console
Learn how to password protect your Xbox Live profile, get your Xbox console to remember your password, and change the password protection on your profile.
You’re repeatedly prompted for your password when signing in on Xbox One
Learn what to do if you are repeatedly prompted for your password on Xbox One.
Update all of your Microsoft account security information
Learn how to replace out-of-date security information to help protect your Microsoft account.

Support resources