Get help connecting your Xbox console to Xbox Live using a wired or wireless connection.
If you get an error message when you run the Test Xbox Live Connection tool, look for your error message here to find solutions to your connection issue.
Learn how to connect your Xbox 360 console to Xbox Live by using your Windows computer instead of a router.
Find solutions to try if you’ve previously been able to connect to Xbox Live but are now unable to connect.
Learn how to configure wireless settings on your Xbox 360 console
Find out about what solutions to try if you find you’re being randomly disconnected from Xbox Live.
Learn how to find your wireless network password so that you can connect to Xbox Live using your wireless network.
Find solutions to try if you receive a NAT error or can’t hear your friends online, or if you can’t join or host an online multiplayer game.
If your Xbox 360 console is having network connection issues of any kind, find the best solution for the specific connection issue you’re experiencing.
Find out about what solutions to try if you’re able to connect to Xbox Live, but are getting slow performance or lag when playing games on Xbox Live.