Error 80000010 occurs when you use your Kinect sensor
You see the following error message and code when you use your Kinect sensor:
The Kinect Sensor needs to restart
This message means the sensor is busy. You need to wait 90 seconds before turning off your console or playing a game.
Solution 1: Turn the console off and then on again
If you get this message, wait at least 90 seconds, and then follow these steps:
1. Turn off your console.
2. If your sensor is very cold, wait for the sensor to reach room temperature (approximately 70°F or 21°C).
3. Turn the console on, and see if you have the same problem.
Solution 2: Request a repair
If the previous solution didn’t resolve the problem, go to the Online Service Center and click Start Request to request a repair.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.
Was this article helpful?
Thank you for your feedback
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Error 80000010 occurs when you use your Kinect sensor" issue you were reading about or a different issue?