Error C000009c occurs when you use Kinect
You see the following error code and message when using a Kinect game:
This may mean that there’s a problem with your Kinect sensor.
Solution 1: Troubleshoot your Kinect sensor
Try the troubleshooting steps at “A problem has occurred with your Kinect sensor” error.
If you keep getting the error, try the next solution.
Solution 2: Request a repair
Go to the Online Service Center and click Start Request to request a repair.
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