Troubleshoot Xbox 360 Hard Drives

Find solutions to common Xbox 360 Hard Drive problems.

Note Always use Microsoft authorized products for the best gaming experience.


The console does not detect the hard drive

If your Xbox 360 console doesn't detect an attached hard drive, try these solutions in the following order:

  1. An incorrectly installed hard drive can cause this issue. You can verify correct installation at Add or remove an Xbox 360 Hard Drive.
  2. Turn your Xbox 360 console off and then on again:
    1. Turn off your console, and then remove the Xbox 360 Hard Drive.
    2. Turn your console on and then off again.
    3. Reattach the hard drive, and then turn your console on again.
  3. If you have another hard drive, try it with your console.
  4. Format your hard drive.
    Warning When you format a storage device, it erases all of the information saved on that device, and you can’t recover that information. Before you format the drive, make sure you back up any information you want to keep on another device. For information on how to format a hard drive, go to Xbox 360 storage and read the “Format a storage device” section.
  5. Replace your hard drive. You can order a replacement Xbox 360 Hard Drive from Device Support.
    Note Console registration is required to replace a hard drive under warranty. Do you have repair or warranty questions? See the Xbox 360 Warranty and service FAQ.
If none of these steps resolves the problem, you’ll need to repair your console (sign in with your Microsoft account, if prompted).

“E68” error code

For information about this error code, see Error code E68 occurs and one red light flashes when you use your Xbox 360 console.

To search for other error codes, see the Error & status code search page.

"No space available" error or “The destination device is full” error

Try either freeing up space on your storage device, or using another storage device.

"Can’t transfer item" error

Not all items are transferable. If you receive this message, you can't transfer the item.

If you’re trying to transfer an item between profiles, you’ll have to follow the same steps that you used to obtain the item for the original profile.

“Can’t perform action” error

If you see a “Can’t perform action” error when you try to move, delete, or redownload your Xbox live profile, try the following solutions.

Solution 1: Sign in to your Microsoft account on your computer

  1. Go to and sign in using your Microsoft account.

    Note If you can’t sign in to your Microsoft account, the service might be having technical problems. Try signing in again later.

  2. If you can sign in to your Microsoft account on your computer, try signing in on your Xbox 360 console.

Solution 2: Remove any profiles with the same name

Try recovering your Xbox Live account using the gamertag and the Microsoft account information that you originally used when you created your account. To do this:

  1. On your controller, press the Guide button, and then press X to sign out.
  2. Remove any profiles on the Xbox 360 console that have the same name as the gamertag you want to recover. To delete a profile:
    1. On your console, go to the Settings hub, and then select System.
    2. Select Storage.
    3. Select the storage device where the profile is located.
    4. Select Profiles.
    5. Select the gamertag that you want to delete.
    6. Select Delete.
    7. Select Delete Profile Only.
  3. On your controller, press the Guide button.
  4. Select Download Profile and follow the on-screen instructions.

You're prompted to format your hard drive

If you’re using a non-Microsoft hard drive, the device may appear as “unformatted” and prompt you to format the hard drive. Try disconnecting your hard drive and then reconnecting it to see if that solves the problem.

If these methods didn't solve the problem

If none of the above solutions resolved the problem, contact Xbox Support.

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