Services: Xbox Live Core Services
You see the following error code and message when you use your Xbox 360 Kinect Sensor:
Kinect microphone is not detected.
This means the Kinect sensor microphone is having trouble hearing you.
Solution 1: Select "More info" and then "Try again"
When you get the error, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to see if the microphone is hearing you now.
Solution 2: Make sure the Kinect sensor is positioned correctly
To learn how to position your Kinect sensor for optimal microphone performance, see Kinect voice recognition and chat on Xbox 360.
Solution 3: Use the Kinect Tuner
Try using the Kinect Tuner to resolve the problem. For guidance, see Using the audio tuner on your Xbox 360 Kinect Sensor and Troubleshoot body tracking for the Xbox 360 Kinect Sensor.
Solution 4: Request a repair
If the solutions above didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.
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