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You see the following error message and code when you try to download a console software update:
Cannot process update.
Status code: xxxx-xxxx-xx8x-xxxx-8007-xxxx
Note The x digits vary.
This error message means that the update failed to download to your Xbox 360 console.
To resolve this problem, try the following solutions:
Solution 1: Download the update again
If you still experience the problem, try the next solution.
Solution 2: Check your Xbox Live connection
If you're having problems connecting or staying connected to Xbox Live, see Xbox Live connection problems.
If you still experience the problem, try the next solution.
Solution 3: Make sure you have enough storage space
The latest console software update requires at least 190 megabytes (MB) of storage space (or 256 MB if you live in Japan). If you do not have enough free space, you need to move or delete some items. See Copy, move, or delete Xbox 360 content.
If you still experience the problem, try the next solution.
Solution 4: Clear the system cache
Removing the temporary files on your console might solve the problem. Follow the instructions at Clear your Xbox 360 system cache, then try downloading the update again.
If you still experience the problem, try the next solution.
Solution 5: Reinsert the storage device
After you replace the storage device, try downloading the update again.
If you still experience the problem, try the next solution.
Solution 6: Copy the update to a USB flash drive, to a CD, or to a DVD
If none of the preceding solutions fixed the problem, copy the console update from your computer to a USB flash drive, to a CD, or to a DVD, and then install the update on your console. Here’s how:
Copy to a USB flash drive
Note The USB flash drive must use the FAT32 file system.
Burn to CD or DVD
You can also download the update to your computer, burn the update to a CD or DVD, and then install the update on your console. Here's how:
If you get an error code such as xxxx-xxxx-xxxx-xxxx-C000-0001 after you copy the update to a flash drive, a CD, or a DVD and then try to install the update on your console, contact Xbox Support.
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