Error 80153021 occurs when making a purchase on Xbox One or Xbox 360
You see the following error code and message when you try to make a purchase on your Xbox One or Xbox 360 console:
Status code: 80153021.
This may mean one of the following:
- The Xbox Live service is temporarily unavailable.
- You have an outstanding balance on your Microsoft account.
- Your billing information is incomplete.
- Your Microsoft account country/region doesn’t match your PayPal country/region.
To resolve this problem, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Resolve any outstanding balance
If you have a payment option tied to an Xbox subscription that has an outstanding balance, you'll have to settle the balance owed before you can make a purchase on your console.
Here’s how to pay your past due balance online:
- Sign in to the Services & subscriptions page with your Microsoft account.
- Find your past due subscription in the list. The amount past due will be in red.
- Select Pay now, and then follow the instructions to pay the balance due.
Note If your subscription is past due, adding a digital code will not settle the balance you owe. You’ll need to settle the outstanding balance using the steps above before redeeming your digital code.
Solution 3: Update your billing information
Make sure your billing information is up to date. To do so, see one of the following pages:
- Update your billing contact information on Xbox One
- Update your billing contact information on Xbox 360
- Update your billing contact information online
Solution 4: Verify that your Microsoft account country/region matches your PayPal country/region
If you recently moved to a new locale, you’ll need to update your settings and your billing information to match the new locale. To make sure that your Microsoft account country/region matches your payment option country/locale, see How to update your Microsoft account if you’re moving to a new country or region.
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