Find the Xbox One console ID, device ID, Xbox One serial number, and Kinect serial number

To register or request a repair for your Xbox One console or Kinect sensor, you need to know the serial number. You may also need to know the console ID or device ID.

Find the Xbox One console ID or device ID

Note You can only find the console ID in Settings. The console ID is different from the console serial number.

Press the Xbox button to open the guide.
Select System > Settings > System > Console info.
Your Console ID is second in the list displayed.
Note If you’re looking for the device ID for a forgotten password reset attempt, use the Xbox Live device ID, fourth in the list displayed.

Find the Xbox One serial number

You can find the serial number for your Xbox One console is located in two places:

On the sticker on the bottom of the console, or
On the Console Info screen in Settings. See the steps above. The serial number appears first in the list displayed.

Find the Kinect sensor serial number

The Kinect sensor serial number is located on the bottom of the sensor. The serial number is the 12-digit number below the barcode.

Related Issues

Getting your Xbox console or Kinect sensor serviced
Device service and repair

To provide better support, did this solution solve your problem?

Yes

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.

Get help from the community

Ambassador chat

Chat one on one with a fellow Xbox User who wants to help.

Chat with an Ambassador

Provide feedback for this topic

Yes No

255 characters remain.

To protect your privacy, please do not include contact information in your feedback.