Check the connections for your Xbox 360 accessories

Solutions

If you’re having trouble with accessories, checking the connections may resolve the problem. Learn how to troubleshoot accessories issues by checking the connections.

Note Before you start, make sure the power supply is firmly connected and working properly.

To check accessories

  1. Turn off the console, and unplug the power supply.
  2. Unplug all the accessories that are connected to the front or the back of the console, including the Kinect sensor and all other USB devices. Do not remove the hard drive.
  1. Reconnect the power supply, and then turn on the console.
  2. Reconnect each accessory one by one, start with a controller. Turn the console on, and check the console power button:
    • If the power button light is green, connect the next accessory.
    • If the power button light is red after reconnecting a specific accessory, it indicates the accessory is faulty and should be replaced.
  3. Repeat step 4 until you have reconnected all accessories.
    • If the power supply light remains green after you have reconnected all accessories, your issue may have been a loose accessory connection.
    • If you cannot determine that a specific accessory is causing the problem, there might be a problem with your hard drive. See Troubleshoot Xbox 360 Hard Drives.

If you are still experiencing the problem, contact Xbox Support.

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.

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