Error 4 occurs when using the Xbox 360 Kinect Sensor

If you get error code 4 and the following message when you're using your Xbox 360 Kinect Sensor, it means the Kinect sensor microphone is having trouble hearing you:

Kinect couldn't hear the whole calibration tone.

Solutions

Solution 1: Select "More info" and then "Try again"

On your console, select More Info to see suggestions of how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

Solution 2: Make sure the Kinect sensor is positioned correctly

To learn how to position your Kinect sensor for optimal microphone use, go to Kinect voice recognition and chat.

Solution 3: Request a repair

If the solutions above didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

Related Issues

Error & status code search
Troubleshooting Kinect audio problems on Xbox 360

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