You see the following error message when you try to play Xbox Live content:
Unplayable content. Can't play this content because it may not be supported. For more info go to www.xbox.com/support.
Status Code 69-80072746
This may mean that your account is blocked from accessing certain kinds of content. For example, this error can occur when you try to access unrated content.
Solution 1: Adjust your privacy settings
If the account that’s being used is an adult account, sign in to the account, and then make sure it has unrestricted access to content. You can adjust your privacy settings on your Xbox 360 console or online.
Adjust your online privacy settings using your console
Adjust your privacy settings online
Note Xbox Live child accounts require parental approval from a parent Microsoft account (formerly called "Windows Live ID"). For more information, see Xbox Live online safety and privacy.
If you keep getting the error, try the next solution.
Solution 2: Adjust your family settings
Family settings can block the display of content that is rated lower than the setting for the console. Make sure that content is not hidden because of your family settings. You can adjust your settings online or through your Xbox 360 console.
Adjust your family settings using your console
Adjust your family settings online
If you keep getting the error, try the next solution.
Solution 3: Purchase the content on Xbox.com
If you're using an Xbox Live Family Pack secondary account, you might need to use the Games Marketplace on Xbox.com to purchase the content and queue the download to your Xbox 360 console. Here’s how:
If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.
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