Error 80072751 occurs when you try to download an update from Games for Windows Live

Problem

You get the following error code and message when you try to download an update from Games for Windows Live:

Make sure that you are connected to the Internet. If the problem persists, go to the Web site: http://www.gamesforwindows.com/support

80072751

This may mean that you’re experiencing network packet loss or a “maximum transmission unit” (MTU) problem.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Reset the Internet Protocol (TCP/IP)

  1. Exit all open programs.
  2. Click Start, point to All Programs, and then point to Accessories.
  3. Right-click Command Prompt, and then select Run as administrator.
  4. At the command prompt, type the following command, and then press Enter: 
    netsh winsock reset
  5. Restart the computer.
  6. Click Start, point to All Programs, and then point to Accessories.
  7. Right-click Command Prompt, and then select Run as administrator.
  8. At the command prompt, type the following command, and then press Enter: 
    netsh int ip reset resetlog.txt
  9. Restart the computer.
  10. Start the game and try to download the update again.

Solution 2: Change the MTU settings

  1. Exit all open programs.
  2. Click Start, point to All Programs, and then point to Accessories.
  3. Right-click Command Prompt, and then select Run as administrator.
  4. At the command prompt, type the following command, and then press Enter: 
    netsh int ip set subinterface "Local Area Connection" mtu=1500 store=persistent
  5. Restart the computer.
  6. Start the game and try to download the update again.

Solution 3: Troubleshoot your Internet connection

See Troubleshoot Games for Windows LIVE connection problems to troubleshoot connectivity to Games for Windows Live.

If you keep experiencing the problem, contact Xbox Support

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