Error D000-0120 occurs after you download a Kinect sensor update
You see the following error after you download an update for your Kinect sensor:
xxxx-xxxx-xxxx-xxxx-D000-0120
Note The “x” digits in the sequence vary.
This may mean that the sensor has experienced a hardware failure.
Solution
To resolve this problem, register your Kinect sensor (if you haven’t already) and request a replacement Kinect sensor.
If you keep experiencing the problem, contact Xbox Support.
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