If you see error code xxxx-xxxx-xxxx-xxxx-D000-0120 (the “x” digits in the sequence vary according to several factors, such as region) after you download an update for your Kinect sensor, the sensor has experienced a hardware failure.
Read this page to learn about error xxxx-xxxx-xxxx-xxxx-D000-0120 and what you can do about it.
If you get error code xxxx-xxxx-xxxx-xxxx-D000-0120 after you download an update for your Kinect sensor, it means that the Kinect sensor has experienced a hardware failure and must be replaced.
To resolve this problem, register your Kinect sensor (if you haven’t already) and request a replacement Kinect sensor.
Thanks for your feedback! |
|
Provide feedback for this topic |
|
Would you like to contact Support regarding the "Error code xxxx-xxxx-xxxx-xxxx-D000-0120 occurs after you download a Kinect sensor update" issue you were reading about or a different issue?