For information about how to troubleshoot these problems, see Xbox 360 Wireless Controller disconnects or can’t connect.
Disconnect and firmly reconnect the controller's USB connector to the console connector.
For more information, including troubleshooting tips, see Connect a game controller. If this information doesn’t help resolve the problem, your controller will have to be replaced.
If your controller still does not vibrate, try updating your console software.
This behavior can occur for one or more of the following reasons:
Try to determine which part of the recharging system is causing the problem.
Xbox 360 Wireless Controller
Try using fresh AA batteries or try a different Xbox 360 Rechargeable Battery Pack in the controller to make sure nothing is wrong with the controller. If the controller works with different batteries, the controller isn't causing the problem.
Xbox 360 Play and Charge cable
Try a different Play and Charge cable to charge the battery. If the battery charges correctly with a different charge cable, the original charge cable is faulty.
Xbox 360 Rechargeable Battery Pack
Once you've determined the source of the problem, replace or exchange the faulty part.
Rechargeable batteries eventually wear out. The length of time that a rechargeable battery lasts depends on how frequently you use the battery and how frequently you charge the battery. If you use the battery frequently, the battery won't last as long as if you use the battery only occasionally.
Try the following:
To find information about how to troubleshoot issues with other Xbox accessories, such as the Xbox 360 Wireless Speed Wheel, see Learn about Xbox 360 accessories.
If you are still experiencing problems, contact Xbox Support.
To find warranty information about Xbox 360 accessories, see the Xbox 360 repair: Frequently asked questions page.
If you want start a repair request, go to the Online Service Center and click Start Request.
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