Error 69-8000FFFF occurs when watching a video on Xbox 360
You see the following error code when you try to watch a video on your Xbox 360 console:
This may mean one of the following:
- The file format of the video is not supported by Xbox 360, so the video will not play.
- An error occurred when you paused and then tried to resume video playback.
For information about Xbox 360-supported file types, see Frequently asked questions about video and audio playback on Xbox 360.
The place where you pause a video may not be not marked correctly in some file formats. If you see error 69-8000FFFF when you try to resume playing a video, try playing the video from the beginning.
For information about how to use video playback controls, see Play DVDs on your Xbox 360 console.
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