You see the following error when you’re trying to renew your Xbox Live Gold membership:
Sorry, there's a problem with the Xbox service. Try again later.
This may mean that there’s an issue with your Xbox Live account billing information, and your renewal can’t be authorized through your bank. It might also mean that Xbox Live detects suspicious activity and is preventing charges.
To resolve this problem, try the following solutions:
Solution 1: Check your billing address
Make sure the billing address for your Xbox Live account matches the billing address used by your credit card company. To change the billing address for your Xbox LIVE account, see Change your Xbox Live account information.
Solution 2: Contact your bank or financial institution
The Xbox Live purchase might have failed because:
Contact your credit card company or bank and make sure that the card that you’re using was activated, that it has available funds, and that the transaction is not being blocked for some reason.
Solution 3: Try your purchase again later
The Xbox Live purchase might be blocked because:
Wait and try the transaction again in 24 to 48 hours. If lots of purchase failures occur, this can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).
If you keep experiencing the problem, contact Xbox Support.
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