Error code 809B1002 occurs when you’re using Kinect

You may see the following error code and message when you’re using Kinect for Xbox 360:

Not enough light

809B1002

This means the Kinect sensor is having trouble seeing you during a Kinect Tuner test.

Solution 1: Select “More info” and then “Try again”

On your console, select More Info to see suggestions on how to correct the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Position the Kinect sensor correctly

To learn how to position your Kinect sensor correctly, see Kinect voice recognition and chat.

If you keep getting the error, try the next solution.

Solution 3: Make sure you have good lighting

To learn about optimal lighting for Kinect, see Room lighting conditions for Kinect.

Solution 4: Contact Xbox Support

If you are still experiencing this issue, contact Xbox Support by clicking the Contact Us link at the bottom of this page.

Solution 5: Request a repair

If the previous solutions don’t work, sign in to request a repair and click Start request.

Repair or warranty questions? See Xbox 360 warranty, registration and repair: Frequently asked questions.